Qargo is a tech scale-up with offices based in London and Ghent (Belgium). We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. We are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To support our growth we’re looking for an Account Manager to manage our existing client base and ensure continuous satisfaction and success! 

In this role you’ll:

✅ Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success.

✅ Act as key account manager, setting up quarterly business reviews and following up on outstanding requests. The day to day questions from customers would be handled by the customer support team via intercom.

✅ Monitor client usage and performance, identifying opportunities for additional value and growth.

✅ Collaborate with internal teams to ensure seamless service delivery and client satisfaction.

✅ Provide training and support to clients, helping them maximize the benefits of our TMS.

✅ Gather and relay client feedback to the product development team to drive continuous improvement.

What we are looking for:

✅ You can look back on a (first) experience in account management, customer success, or a similar role.

✅ Familiarity with the transportation industry is a very big plus.

✅ Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships.

✅ Excellent problem-solving skills and a proactive approach to addressing client needs.

✅ Ability to work independently and as part of a team, managing multiple priorities.

✅ Strong organisational skills and attention to detail.

✅ Fluency in Dutch and English, French is a strong plus!

We offer:

✅ Competitive salary and benefits package.

✅ Flexible working.

✅ A role with significant responsibility, ownership, and opportunities for growth.

✅ A great team atmosphere with lots of initiatives such as team lunches, holiday celebrations, weekly all-hands meeting, game nights, sports activities, ... etc.

✅ The chance to be part of a talented team driving change in the industry.