Qargo is a tech scale-up with offices based in London and Ghent (Belgium). We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. We are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To achieve our mission and support our growth we’re looking for a Customer Enablement Manager to help guide new users by producing a comprehensive Knowledge Base and interactive training material, empowering them to make the most of the platform from day one!

In this role you’ll

✅ Build and maintain a comprehensive, up-to-date product knowledge base and training materials.
✅ Design clear, structured tutorials that help customers understand key functionalities at their own pace.
✅ Create engaging content, from how-to videos to walkthroughs and step-by-step guides, that simplify complex workflows.
✅ Build an interactive training academy ensuring consistent onboarding quality.
✅ Collaborate closely with Product, Customer Success, and Support to align messaging and gather feedback for continuous improvement.
✅ Monitor training effectiveness and customer feedback to refine materials and improve learning outcomes over time.
✅ Gradually expand training materials to cover industry-specific best practices and deeper feature usage.

What we are looking for

✅ You have a minimum of 2-3 years experience in customer onboarding, enablement, training, or related roles.
✅ Affinity with a TMS and the Transport industry is a big plus!
✅ Knowledge of or experience with AI programming, prompting, writing content for AI puts you ahead!
✅ You have a creative mind, enabling you to develop engaging training materials and bundle them into cohesive (self-)learning tracks.
✅ Confident presenter with excellent communication and interpersonal skills.
✅ A structured thinker who can simplify complexity and turn feedback into action.
✅ Highly organized and comfortable juggling multiple projects and priorities.
✅ Self-starter with a collaborative mindset.
✅ Fluent in English; additional languages like Dutch, French or Polish are a plus.

We offer
✅ A competitive salary package, including all the necessary extra benefits.
✅ Growth opportunities in a fast-scaling tech company.
✅ Flexible working hours and the option to work from home.
✅ A green office just outside the Ghent city centre.
✅ A driven and inclusive team that loves what they do — with fun extras like team lunches, game nights, weekly catch-ups, and even the occasional climbing session.