About Qargo

Qargo is a cloud-based (SAAS) Transport Management Platform, we are a scale-up based in London and Ghent (Belgium) and rapidly expanding across Europe. The platform is an ‘all-in-one system’ doing everything from initial order entries to final invoicing, optimising planning and has a built in AI feature automating lengthy manual tasks. It is designed to help modern logistics operations run more efficiently, whilst increasing businesses profitability and sustainability. We’re looking for a Customer Onboarding Manager to join our team in the Netherlands. If you’re looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you!

As a Customer Onboarding Manager at Qargo

✅ You'll be in close contact with our customers to understand their existing workflows and their needs and where Qargo can contribute and optimize.

✅ Guide our customers through the onboarding process and make sure that they experience a smooth implementation of our software.

✅ Be the first point of contact when our client needs support and you’ll check in with them regularly.

✅ Continually improve our solutions guide and knowledge base.

✅ Document all your findings in a detailed and structured way and communicate them with the other teams.

✅ Assist in the pre-sales phase by analyzing potential client’s needs and providing technical support to our business development team during demos.

✅ Work closely with the other departments at Qargo like engineering, sales and product. 

✅ You’ll travel across the Netherlands on a regular basis to meet with clients on-site.

Your profile 

✅ Fueled by your experience in the transport industry, ideally in an operational role (eg transport planner), you've developed a comprehensive understanding of the industry and its needs.

✅ You are a true self-starter who takes initiative and doesn’t view any task too big or too small.

✅ You are able to communicate clearly with technical and non-technical audiences alike, you are humble when sharing ideas with everyone on the team.

✅ You are customer obsessed and you always strive for the best customer experience.

✅ You are proactive, well organized and punctual. Your flexibility fits great with our fast paced start-up mentality.

✅ You are fluent in Dutch and English.

✅ Ideally you are based centrally in The Netherlands.

✅ You are in possession of a valid driver's license.

We offer

✅ A competitive salary package.

✅ A role with a lot of responsibility, ownership and impact.

✅ Becoming part of the 'Dream Team' and the possibility to grow with us and make your ambitions come true.

✅ Remote / flexible working.