🚛 About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for an Account Manager to join our team in the UK. If you’re looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you!

💼 About the Role

As Account Manager, you’ll be responsible for managing and nurturing relationships with our customers once they’ve implemented Qargo. You’ll be their trusted partner, ensuring they get maximum value from the platform while identifying opportunities for growth and improvement.

You’ll work closely with internal teams to ensure smooth collaboration and a great customer experience.

🔑 Key Responsibilities

• Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success
• Act as key account manager, setting up quarterly business reviews and following up on outstanding requests
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction
• Monitor client usage and performance, identifying opportunities for additional value and growth
• Provide training and guidance to help customers get the most out of Qargo
• Gather and relay client feedback to the product team to support continuous improvement
• Note: day-to-day support questions are handled by our dedicated customer support team via Intercom

✅ Skills & Experience

• Proven experience in account management, customer success, or a similar client-facing role
• Familiarity with the transportation or logistics industry is a strong plus
• Strong interpersonal and communication skills, with the ability to build lasting relationships
• Excellent problem-solving skills and a proactive, hands-on attitude
• Highly organised and detail-oriented, able to manage multiple priorities
• Fluent in English
• Willingness to travel to customers across the UK

🤝 What We Offer

• A competitive salary package with great benefits
• A role with real responsibility, ownership and impact
• The opportunity to grow with us and shape your career as Qargo continues to expand across Europe