🚛 About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a fast-growing scale-up headquartered in London and Ghent (Belgium), expanding rapidly across Europe.

Our platform is an all-in-one system that supports logistics companies end-to-end: from order entry and planning to execution and invoicing. With built-in AI capabilities, Qargo automates complex, manual workflows, helping modern logistics operations become more efficient, profitable, and sustainable.

We’re looking for a Digital Customer Enablement Manager to join our Customer Success team in Belgium. If you’re excited about building scalable learning experiences in an international SaaS environment, with real ownership and impact, this role is for you.

💼 About the Role

As Digital Customer Enablement Manager, you will play a key role in ensuring both customers and internal teams fully understand, adopt, and extract value from Qargo’s Transportation Management Software.

You will design, create, and scale high-quality digital enablement content, from webinars and workshops to training academy modules and product highlight videos. This role combines creativity, instructional design, and data-driven decision-making to deliver engaging, effective, and scalable learning experiences.

🔑 Key Responsibilities

• Design and deliver digital learning experiences, including:

  • Webinars and interactive workshops.

  • Product training modules for the training academy.

  • Short-form product highlight and feature videos.

  • Other enablement content that drives adoption and product understanding.

• Translate complex technical product features into clear, accessible content for non-technical audiences.

• Develop and maintain enablement materials such as user guides, video tutorials, and FAQs.

• Collaborate closely with internal stakeholders to identify content needs, adoption gaps, and learning opportunities.

• Use data and customer feedback to iterate on content, improve engagement, and measure learning outcomes.

• Ensure all enablement materials are scalable, self-service, and accessible for both customers and internal teams.

• Track and report on engagement metrics, adoption rates, and content impact to guide future initiatives.

• Foster a culture of continuous learning and digital adoption across the organisation.

✅ Skills & Experience

• 3–5 years of experience in customer enablement, digital learning, instructional design, or a related field.

• Experience with SaaS products, enterprise software, logistics, or transportation is a strong plus.

• Strong content creation skills, including webinars, video production, and interactive learning modules.

• Hands-on experience with CMS, LMS, digital adoption platforms (DAP), and video editing/production tools.

• Data-driven mindset with the ability to measure content effectiveness and optimise learning experiences.

• Excellent written and verbal communication skills, with a talent for simplifying complex product concepts.

• Self-starter with strong project management skills, comfortable managing multiple initiatives in a scale-up environment.

🤝 What We Offer

• A high-impact role in a fast-growing, international SaaS scale-up.

• Ownership and autonomy to shape Qargo’s digital enablement strategy.

• Collaboration with driven, talented teams across Product, Customer Success, and Commercial.

• Competitive salary and benefits package.

• Hybrid and flexible working environment.

• Real opportunity to grow with the company as we scale across Europe.